Applicable conditions
Return conditions depend on whether the product is custom-made, used, packaging condition, shipping responsibility, contract terms and quality confirmation. The formal policy is to be confirmed by the company.
Custom products
Custom casters made according to drawings, samples or special applications usually require confirmation of responsibility, drawing requirements, sample condition and contract terms before handling.
Quality issues
For quality issues, provide product photos, batch information, application details, mounting method, equipment weight, floor condition and damage description for sales and engineering review.
Handling process
Suggested process: submit issue details, sales checks first, engineering reviews, then both sides confirm the handling method. Refund, replacement, repair or reshipment terms should follow the formal contract and company policy.